All orders are processed and shipped up to 3 working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the shipping company regards as a “non working” day. The domestic flat shipping rate is 99 MKD for orders up to 1000 MKD. The Express Shipping orders for the teritory of Skopje that are placed every working day Mon-Fri not later than 12h are sent up until 19h.
All orders are processed and shipped in 2 to 4 working days from the date when the order was placed depending on the destination. The international flat shipping rate is 32 EUR. Shipping is done via DHL.
You can return or exchange your purchase for up to 14 days from the order arrival date. All returns are subject to exchange for another size or product within the same price range. Shipping costs will have to be covered in total by you, the customer. However, if it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us. In order for us to accept the return, a notification must be sent to us within 3 days upon the delivery date.
Pre-ordered items are not refundable and can be exchanged for another size if available at the moment.
HOW TO RETURN OR EXCHANGE YOUR ORDER
1. Before returning an item please notify us within 3 days upon the delivery date at firstname.lastname@example.org or at Returns page explaining why are you returning it.
2. Please send your return back to us within 7 days of receiving an email from us, or up to 14 days upon your order arrival date.
3. Send the item(s) in it’s arriving condition along with the original packing.
4. All returns are to be addressed to:
SHEEZICK NA REEZICK D.O.O. Skopje
Vasil Glavinov 10
Until it’s received by SHEEZICK NA REEZICK, the condition of the item you are returning is your responsibility. SHEEZICK NA REEZICK will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival. We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact.
If in the meantime we run out of stock of the item that has been returned, we will offer you a coupon code, or any of the products from our store within the same price range of the item that’s the subject of the return.
CANCELING YOUR ORDER
If your order has not started being processed, email us as soon as possible at: email@example.com and we’ll let you know if your cancellation was successful.
Note: All orders are processed and shipped up to two working days from the date when the order was placed.